The title of this blog post is bold, right? You might even be saying to yourself, “They don’t know my business. How could they possibly know if I am losing revenue by not having a mobile app?” There’s one simple answer to this question.
You are losing revenue without a mobile app because a mobile app is what your customers expect.
Think of all the ways having a mobile app can provide a great customer experience. You can make it easy for your customers to get answers to their questions. You can make it easy for them to buy your product and service right from their phones. You can make it easy for them to stay informed about your offerings. In fact, you can make it easy for them to tell you that they are one of your biggest fans.
Can you provide all that without a mobile app? Sure. Unfortunately, the effort (read: investment) to provide that customer experience will remain the same, while the number of your customers experiencing it will continue to fall as existing and new customers expect a great customer experience through a mobile app.
If you already know the importance of making an investment in providing a great customer experience, don’t wait for that investment to reach a tipping point where it no longer makes sense. Meet your existing customers now, as their expectations are changing, and invite new customers that already have those expectations to choose you. Invest in a tailor-made mobile app that provides them with your tailor-made customer experience.
Not sure where to start? Chat with us! We provide a free planning session where we work with you to develop options that are uniquely tailored to your business. The end result is the information you need to choose the investment that will create the best experience for your customers.
